Please follow below instructions to access email

Due to system changes, email will not be available from 1:00pm to 2:00pm EST on Tuesday Jan 9th. As of January 9 at 2:00pm EST, you need to reset your password to access your email.

Default Password: Sushi2024!

Please use Sushi2024! to access your email for the first time through the website. Next, you will be prompted to reset your password.

Please make sure your password has the following:

– 9 characters long
– 1 upper case letter and 1 lower case letter
– 1 number and 1 symbols (excluding $ or .)

If you currently access your email from a mobile device, email will STOP coming directly to your phone as of 2:00 pm, Tuesday 1/9.

From there you will need to sign back into your email account using your new password you created, either by downloading the Outlook application or by using the mail application on your phone.

Video Instructions for each platform are provided in the links below:

Android | iPhone/iPad

Should you encounter any issues or have questions related to logging into your email, please do not hesitate to contact our service desk 24/7 via your personal email at servicedesk@geninf.com or call 855.608.4357. Please include your CF number in the email subject.

We appreciate your cooperation and understanding during this transition period.